TERMS AND CONDITIONS

TERMS FOR EVERY HILTON HEAD DESIGN PROJECT

THE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE SHOULD THE SCOPE AND/OR SCALE OF THE PROJECT CHANGE. ALL OF THESE MAY OR MAY NOT APPLY TO YOUR PROJECT AND WE ARE HAPPY TO GO OVER EACH POINT WITH YOU.

ANY CHANGES IN QUANTITIES OR SIZES MAY RESULT IN A CHANGE OF PRICE OR SCHEDULE. UNLESS NOTED, PRICES DO NOT INCLUDE ANY HARDWARE, INSTALLATION, SHIPPING OR SITE DELIVERY. ESTIMATES ARE VALID AND GUARANTEED FOR A PERIOD OF 30 DAYS FROM THE DATE OF ISSUE. ANY STRUCTURAL SUPPORT AND REQUIRED ENGINEERING WILL BE THE RESPONSIBILITY OF THE GENERAL CONTRACTOR AND/OR THE ARCHITECT UNLESS OTHERWISE NOTED.

YOU ARE COMMISSIONING AND PURCHASING CUSTOM MADE ONE-OF-A-KIND ARTWORK. ALL KILN-FIRED, LAMINATED, CAST, SLUMPED AND BLOWN GLASS IS INDIVIDUALLY FIRED AND HANDCRAFTED. COLOR VARIATIONS, BUBBLES, SMALL AREAS OF DE-LAMINATION, DE-VITRIFICATION AND TEXTURE WILL OCCUR AND SHOULD NOT BE CONSIDERED AS DEFECTS. THERE MAY ALSO BE SLIGHT VARIATIONS IN GLASS THICKNESS. GLASS WORKING IS AN ARTISTIC AND ORGANIC PROCESS; THERE WILL BE VARIATIONS IN COLOR AND PATTERN; ESPECIALLY IN THE CHANGE OF SCALE FROM SAMPLES SIZES TO A LARGE PIECE. SOMETIMES SLIGHT CHANGES IN A PIECE MAY OCCUR DUE TO STRUCTURAL OR ARTISTIC CONSIDERATIONS. THESE EVENTS ARE CONSIDERED NORMAL WITH ANY HANDCRAFTED PROCESS, AND FALL WITHIN THE INDUSTRY STANDARDS. FLOAT GLASS PIECES MAY VARY TO A GREATER EXTENT, AS THIS GLASS IS NOT MEANT, TESTED OR QUALITY CONTROLLED FOR THE CASTING PROCESS. GLASS TYPES THAT ARE SPECIFIED BY THE CLIENT DO NOT CARRY ANY GUARANTEE.

WE REQUIRE A 50%-75% DEPOSIT (DEPENDING ON THE SIZE OF THE PROJECT) TO COMMENCE WORK WITH THE BALANCE REQUIRED BEFORE DELIVERY. THE DEPOSIT IS NON-REFUNDABLE AND PAYMENT INDICATES AGREEMENT TO ALL OF THE TERMS AND CONDITIONS HEREIN. LEAD TIMES QUOTED REFER TO THE TIME TO PRODUCE THE GLASS AFTER RECEIPT OF DEPOSIT, APPROVED FINAL GLASS SIZES AND PROJECT DETAILS. PROJECT LEAD-TIME IS BASED ON STUDIO WORKLOAD AT THE TIME OF THE ORDER. PRODUCTION TIME IS USUALLY BETWEEN 8 AND 12 WEEKS. LEAD TIMES MAY INCREASE OR DECREASE DUE TO THE WORK SCHEDULE AT THE TIME PROJECT INFORMATION IS COMPLETE. HILTON HEAD DESIGN MUST BE CONTACTED FOR INFORMATION REGARDING DELIVERY TIMES FOR SPECIALLY SCHEDULED ORDERS. DUE TO THE ONE OF A KIND NATURE OF EACH, LEAD TIMES MAY ALSO BE EXTENDED DUE TO UNFORESEEN COMPLICATIONS OR RAW MATERIAL AVAILABILITY. WE ASSUME NO RESPONSIBILITY FOR LATE SHIPMENTS DUE TO CARRIER FAULT OR WEATHER.

PROJECTS WILL BE PROVIDED WITH UP TO THREE COMPLIMENTARY SAMPLES. SAMPLES IN EXCESS OF THREE WILL INCUR ADDITIONAL CHARGES AS WILL ANY EXPEDITED SHIPPING.

GLASS AS A MATERIAL MUST BE HEATED AND COOLED SLOWLY TO INSURE SUCCESS WHEN FORMED. THE LAWS OF PHYSICS GOVERN THE SPEED AT WHICH THIS PROCESS OCCURS. THICKNESS, SIZE AND SHAPE OF YOUR FINISHED PIECE WILL AFFECT THIS PROCESS. THE PROCESS FOR EACH PIECE WILL TAKE A SPECIFIC AMOUNT OF TIME AND CANNOT BE CHANGED WITHOUT COMPROMISING THE FINISHED PIECE (I.E., IT MAY BREAK). SCHEDULE MUST BE DICTATED BY THE GLASS AND NOT THE GLASS BY THE SCHEDULE. AT TIMES TO INSURE SUCCESS, PROJECT TIME REQUIREMENTS MAY BE EXCEEDED-ALTHOUGH WE STRIVE TO BE ON TIME AND BUDGET.

ANY WORK BEYOND THAT SPECIFICALLY OUTLINED WILL BE INVOICED AT A STUDIO RATE OF $75 PER HOUR PER PERSON AND $125 FOR CYNDI LEVY'S TIME. HILTON HEAD DESIGN HAS THE ENGINEERING TEAM TO PROVIDE DETAILED SPECIFICATION DRAWINGS SHOULD YOUR PROJECT WARRANT. UNLESS NOTED IN THE ESTIMATE; ENGINEERING AND CAD/SHOP DRAWINGS WILL BE BILLED IN ADDITION TO THE ESTIMATED PRICE AT A RATE OF $125 PER HOUR. SOME PROJECTS ARE ON THE CUTTING EDGE AND AS THE PROJECT PROCEEDS ADDITIONAL FEES MAY BE REQUESTED. THESE ARE IN CASES WHERE WE WILL BE INNOVATING NEW TECHNIQUES AND TECHNOLOGIES TO COMPLETE YOUR PROJECT. WE WILL INFORM YOU IF YOUR PROJECT IS "CUTTING EDGE" DURING THE ESTIMATE PROCESS.

HILTON HEAD DESIGN MAKES NO WARRANTY OR GUARANTEE, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, RESPECTING ITS ART GLASS. NOR DO WE PRE-APPROVE OR WARRANT THE INSTALLATION OF ANY MATERIALS, AND ARE NOT RESPONSIBLE FOR ANY DAMAGE DIRECTLY OR INDIRECTLY TO ITS PRODUCT OR ANY OTHER PERSONS OR PRODUCTS, DUE TO INSTALLATION. IN NO EVENT WILL HILTON HEAD DESIGN HAVE ANY LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES (SUCH AS INJURY TO PERSONS OR, DAMAGE TO ANY STRUCTURE AND ITS CONTENTS), INCLUDING DAMAGES RESULTING FROM THE INSTALLATION OF ITS PRODUCTS.

IF DURING THE FIRST 30 DAYS, ANY PRODUCT PROVES TO BE DEFECTIVE, HILTON HEAD DESIGN IN ITS SOLE DISCRETION SHALL OFFER TO REPLACE THE DEFECTIVE PORTION OF THE PROJECT VIA REGULAR GROUND FREIGHT. WE SHALL NOT BE RESPONSIBLE FOR THE COST OF REMOVAL, INSTALLATION OR OTHER RELATED COSTS REGARDING DEFECTIVE MATERIALS. HILTON HEAD DESIGN ALSO SHALL NOT BE RESPONSIBLE FOR ACCESS TO THE FIXTURE. SHOULD ANY SCAFFOLDING OR ADDITIONAL MATERIALS BE NEEDED IT IS THE OWNER'S RESPONSIBLY TO PROVIDE THOSE MATERIALS. THE WARRANTY APPLIES ONLY TO THE PURCHASER OF THE GLASS AND THE OWNER OF THE STRUCTURE TO WHICH IT WAS INSTALLED.

HILTON HEAD DESIGN RESERVES THE RIGHT TO PHOTOGRAPH THE WORK AFTER INSTALLATION.

PLEASE CONTACT US WITH ANY QUESTIONS ABOUT THESE TERMS.